Shipping & Returns

 

+ Shipping Carrier

All orders ship via FedEx 2nd Day.

+ Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number.

+ Changing or Modifying Your Shipment

Once a shipment leaves our store or Kabana’s production headquarters, we cannot change or modify your order.

Please contact the shipping carrier directly to make alternate shipping arrangements.

We will do our best to assist you with any changes or modifications.

+ Signature

All packages require a signature for delivery.

+ Insurance

All of our packages are insured with the shipping carrier. For issues with your delivery or damaged packages, please contact us immediately at info@matijewelers.com with the following information:

  • Your order number
  • Your shipping address
  • Your billing address
  • Brief description of damage or concern

+ Taxes

We charge tax on all purchases made in the state of New Mexico.

+ Shipping Fees

We offer complimentary Fedex 2Day shipping on all orders.

+ Shipping Locations

At this time, we only ship within the United States and Puerto Rico.

Shipping

Return & Exchange Policy

+ Return Policy

Thank you for your purchase. We offer complimentary returns for all online purchases. You have 30 days from the date of your purchase or 30 days from the date you received your item to return or exchange.

For all in-store purchases, we offer complimentary returns or exchanges within 30 days of purchase. Returns subject to store credit only; no cash refunds.

All items must be unworn and in their original condition for online and in-store returns and exchanges, with original packaging (including warranty and authenticity cards), tags and receipt.

Please note: we do not accept returns for special orders, modified items, custom or sale items.

All sale items are final sale.

For assistance with your return or additional information, please contact us at info@matijewelers.com.

+ Returning Watches & Timepieces

Watches and timepieces must be unworn and unwound with the protective covering intact. The return must include all original packaging, tags and receipt.

+ Gift Returns

Please email us at info@matijewelers.com to arrange a gift return.

+ Refunds

All refunds will be credited to the original form of payment or can be issued as a store credit for in-store purchases. Please note: online purchases can only be refunded to the original form of payment.

For all New Mexico orders, taxes will be refunded.

Refunds can take up to 7 business days to process depending upon your bank.

For questions regarding your return, please email us at info@matijewelers.com.